Prioritize feature requests by customer account
More votes do not always make a request the right choice. Use this worksheet to see which accounts need a change. Check their needs, weigh the work and record your decision.
Start with the decision
See who is behind the votes
Several people may work for the same customer. Count those people, but count their account only once. Then check each account’s plan and payment status. A plan name or revenue value does not prove that an account is paying.
Account data helps you weigh a request. It does not make the choice for you. Keep your goals, the problem, the people affected and the work needed in view.
A repeatable review
Five checks before you choose a request
- 01
Record the request
Note the problem, who raised it and when. Keep their own words and how they work around it today.
- 02
Map people to accounts
Count each person once. Count each account once too. Note how you know a person belongs to that account.
- 03
Check the context
Keep
paying, trial, past due, churned, prospect and unknown states separate. Use a trusted source for each state. Missing data does not mean zero. - 04
Check freshness and currency
Note when each value was checked. For revenue, keep the currency and period. Do not add monthly and annual amounts, or mix currencies.
- 05
Make and explain the decision
Weigh the account data against your goals, reach, urgency and effort. Note how sure you are, what is unknown and who takes the next step.
Fictional worked example
How to prioritize feature requests by revenue
Start with the accounts behind each request. Count each account once, even if several people from it ask for the same feature. Check the revenue data your team supplies. Note its currency, period and date. Then weigh it against your goals and the work needed.
The table uses fictional accounts and values. Warpix does not calculate monthly or lifetime revenue. Your team supplies the values.
| Request | Accounts | Reported value | Currency and period | As of | Still to check |
|---|---|---|---|---|---|
| Export filters | A-101; A-204 | 1,200; 600 | USD per month, reported plan value | Risk of churn and fit with our goals | |
| Saved report views | A-101; A-204; A-317; A-402 | 1,200; 600; 450; unavailable | USD per month where supplied | Value for A-402; fit with our goals for all accounts |
Each value matches the account in the same position. Scroll the table to see all fields on a small screen.
Do not add the two rows together: A-101 and A-204 appear in both. Missing data does not mean zero.
Check which problem matters most, how old the data is and how much work each change needs. Ask what else would have to wait.
Copyable worksheet
Write down the facts and your choice
Copy these fields into a spreadsheet or use the blank CSV. You fill it in yourself. It does not calculate a score or choose a winner.
| Field | What to record |
|---|---|
| Request | Name the request. Note the problem, source and date. |
| Account evidence | Count people and accounts once each. Note how they are linked and where the data came from. |
| Payment and context | Note the payment state, plan or group. Add a value only if you may use it. Include its currency, period and date. Mark old data. |
| Decision evidence | Note the reach, urgency and effort. Check the fit with your goals. Write how sure you are and what you still need to know. |
| Decision record | Record your choice and why. Name an owner and review date. Add a roadmap link and the next step. |
Where Warpix fits
Keep requests and account data together
The worksheet helps you review requests by hand. Warpix keeps requests, votes and private account data in one place. Link a request to your roadmap, then share an in-app update when work ships.
You supply the account data during founder-assisted setup. Unknown accounts and payment states stay clear. Revenue can inform your choice, but Warpix does not rank requests with AI. Updates appear in the app, with no email or browser push.
Next step
Bring one recent decision to the conversation
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